Orders & Payment
How can I place an order online?
You can place an order directly through our official Eleganzce online store. Browse our curated collection of clothing and accessories, select your preferred items, and securely complete the purchase via our checkout.
When is my order confirmed?
Can I modify or cancel my order after placing it?
Due to the swift processing of orders to ensure fast delivery, modifications or cancellations are not allowed once your order is confirmed.
Are pre-orders available?
Currently, we operate with immediate stock. However, pre-orders will be offered in the near future to provide early access to exclusive releases.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards and digital wallets like Apple Pay, ensuring a secure checkout experience.
Can I pay in installments?
At this time, payments must be made in full at the time of purchase. Installment payments are not available.
Shipping & Delivery
How long does delivery take?
Delivery times typically range from 3 to 5 business days, depending on your destination. Please allow additional time during high-volume seasons or if customs processing is required for international orders.
Do you ship internationally?
Yes, worldwide shipping is available. Orders are delivered with care, speed, and reliability to destinations across the globe, regardless of location.
Can I modify or cancel my order after placing it?
Due to the swift processing of orders to ensure fast delivery, modifications or cancellations are not allowed once your order is confirmed.
Can I track my order?
Yes. Once your order has been dispatched, a tracking number will be provided by email, allowing you to follow its journey until it reaches your address.
Returns & Refunds
Do you accept returns or exchanges?
Returns are accepted within 14 days of delivery, provided the item is in perfect condition—unworn, unwashed, undamaged, with all original tags and packaging. At this time, exchanges are not offered. If a different size or style is needed, a new order must be placed once the original item is returned and refunded.
Is return shipping free?
Yes. A prepaid return label will be provided at no cost, ensuring a smooth and worry-free return process.
How long do I have to request a return?
Returns must be initiated within 14 calendar days from the date of delivery. Requests made after this window may not be accepted.
Will I receive a full refund?
A full refund will be issued to the original payment method after the returned item is received and inspected. Please allow a few business days for processing and confirmation.
My Account
Do you accept returns or exchanges?
Returns are accepted within 14 days of delivery, provided the item is in perfect condition—unworn, unwashed, undamaged, with all original tags and packaging. At this time, exchanges are not offered. If a different size or style is needed, a new order must be placed once the original item is returned and refunded.
Is return shipping free?
Yes. A prepaid return label will be provided at no cost, ensuring a smooth and worry-free return process.
How long do I have to request a return?
Returns must be initiated within 14 calendar days from the date of delivery. Requests made after this window may not be accepted.
Will I receive a full refund?
A full refund will be issued to the original payment method after the returned item is received and inspected. Please allow a few business days for processing and confirmation.
Products
Do you accept returns or exchanges?
Returns are accepted within 14 days of delivery, provided the item is in perfect condition—unworn, unwashed, undamaged, with all original tags and packaging. At this time, exchanges are not offered. If a different size or style is needed, a new order must be placed once the original item is returned and refunded.
Is return shipping free?
Yes. A prepaid return label will be provided at no cost, ensuring a smooth and worry-free return process.
How long do I have to request a return?
Returns must be initiated within 14 calendar days from the date of delivery. Requests made after this window may not be accepted.
Will I receive a full refund?
A full refund will be issued to the original payment method after the returned item is received and inspected. Please allow a few business days for processing and confirmation.
